Customer Services Traineeship
Customer Service

This job opportunity is open to applicants of the Get Oldham Working register. The register allows priority access to entry level job opportunities within Oldham Council for Oldham residents who are unemployed. If you are an unemployed Oldham resident and wish to apply for this vacancy, you must first register as part of the scheme. Visit the website to find out how to apply. Once the recruitment and selection procedures have taken place for this position, if there are no successful applicants the job will be re-advertised to Oldham residents only.

Customer Services Traineeship x 3

Commercial Services

 

Ref: NMW/OL-31151

Contract: 6 months Fixed Term

Salary: National Minimum Wage

Hours: 30 per week

Based: Oldham Council, Civic Centre, West Street, Oldham, OL1 1UT

Closing Date: Sunday 25th August 2019

Shortlisting & Interview Dates: TBC.

 
Role Profile.docx
Oldham Right to Work in the UK.doc

To be eligible for the Oldham Traineeship Programme, you must:

  • Have been unemployed for 6 months or more;
  • Live in Oldham (Validated by application form)

 

Please ensure you meet these criteria before you start your application, as if both of the criteria isn’t met you will not be able to secure a place.

 

About The Council:

 

Oldham is committed to developing a co-operative future; one where citizens, partners and staff work together to improve the borough and create a confident and ambitious place. 

 

A co-operative Council aims to support everybody doing their bit and everybody benefitting. This means we work in a way which helps to empower residents to take greater control of their own lives but also gets the maximum benefit from the resources that are available to the community and public sector. It also means working in ways which are ethical, fair and deliver good social value as well as value-for-money. It also means giving residents the opportunity to work in collaboration with us to design and even help deliver services.

 

Purpose of Trainee Placement:

The purpose of the placement is to provide support for the Customer and Business Support service within Oldham Council. You will be located in Access Oldham, which provides a range of services for local residents, such as Housing and Council Tax Reduction, Council Tax, free school meals, Housing Options, Blue Badge and other Council online services.

 

What will I be doing?

Under the guidance of your line manager, the post holder will:

  • Supporting local residents to access council services;
  • Support people to use the online services;
  • There are various facilities within Access Oldham which include:
  • Free phone (to access Council services)
  • Internet (to access Council services)
  • Interview rooms with wheelchair access
  • Loop system

You will also support the department on service transformation by:

  • Organising meetings and events. Including creating agendas, schedules and minutes etc.
  • Generating feedback from service users
  • Providing support for special projects as and when required.
  • Providing statistics for the services

 

What will I gain?

  • Experience of working as part of a team
  • Becoming familiar with customer care and health and safety polices within the Council
  • Knowledge of council services and online resources
  • The trainee will develop the skills, knowledge and experience of busy customer service environment
  • Experience in using a variety of office equipment
  • To participate in learning throughout your placement and maintain a learning log which may contribute to your study and professional development.
  • To develop knowledge and understanding of the roles and responsibilities of the wider Customer and Business Support Service through shadowing and completing tasks and activities.

 

Who will I be working with?

  • Members of the public
  • Experienced staff within Oldham Councils Customer Service and Housing Options department
  • Requirements for the Traineeship:
  • Good communication skills
  • Well organised, Reliable and Punctual
  • Ability to work flexibly as part of a team
  • Ability and confidence to work with members of the public

 

About Us:

 

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.  Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

 

The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.  Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham

 

For details of how we use your data please see out privacy notice: Privacy Notice

 

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy. 

Location
Oldham Civic Centre
Vacancy Description
 

This job opportunity is open to applicants of the Get Oldham Working register. The register allows priority access to entry level job opportunities within Oldham Council for Oldham residents who are unemployed. If you are an unemployed Oldham resident and wish to apply for this vacancy, you must first register as part of the scheme. Visit the website to find out how to apply. Once the recruitment and selection procedures have taken place for this position, if there are no successful applicants the job will be re-advertised to Oldham residents only.

Customer Services Traineeship x 3

Commercial Services

 

Ref: NMW/OL-31151

Contract: 6 months Fixed Term

Salary: National Minimum Wage

Hours: 30 per week

Based: Oldham Council, Civic Centre, West Street, Oldham, OL1 1UT

Closing Date: Sunday 25th August 2019

Shortlisting & Interview Dates: TBC.

 
Role Profile.docx
Oldham Right to Work in the UK.doc

To be eligible for the Oldham Traineeship Programme, you must:

  • Have been unemployed for 6 months or more;
  • Live in Oldham (Validated by application form)

 

Please ensure you meet these criteria before you start your application, as if both of the criteria isn’t met you will not be able to secure a place.

 

About The Council:

 

Oldham is committed to developing a co-operative future; one where citizens, partners and staff work together to improve the borough and create a confident and ambitious place. 

 

A co-operative Council aims to support everybody doing their bit and everybody benefitting. This means we work in a way which helps to empower residents to take greater control of their own lives but also gets the maximum benefit from the resources that are available to the community and public sector. It also means working in ways which are ethical, fair and deliver good social value as well as value-for-money. It also means giving residents the opportunity to work in collaboration with us to design and even help deliver services.

 

Purpose of Trainee Placement:

The purpose of the placement is to provide support for the Customer and Business Support service within Oldham Council. You will be located in Access Oldham, which provides a range of services for local residents, such as Housing and Council Tax Reduction, Council Tax, free school meals, Housing Options, Blue Badge and other Council online services.

 

What will I be doing?

Under the guidance of your line manager, the post holder will:

  • Supporting local residents to access council services;
  • Support people to use the online services;
  • There are various facilities within Access Oldham which include:
  • Free phone (to access Council services)
  • Internet (to access Council services)
  • Interview rooms with wheelchair access
  • Loop system

You will also support the department on service transformation by:

  • Organising meetings and events. Including creating agendas, schedules and minutes etc.
  • Generating feedback from service users
  • Providing support for special projects as and when required.
  • Providing statistics for the services

 

What will I gain?

  • Experience of working as part of a team
  • Becoming familiar with customer care and health and safety polices within the Council
  • Knowledge of council services and online resources
  • The trainee will develop the skills, knowledge and experience of busy customer service environment
  • Experience in using a variety of office equipment
  • To participate in learning throughout your placement and maintain a learning log which may contribute to your study and professional development.
  • To develop knowledge and understanding of the roles and responsibilities of the wider Customer and Business Support Service through shadowing and completing tasks and activities.

 

Who will I be working with?

  • Members of the public
  • Experienced staff within Oldham Councils Customer Service and Housing Options department
  • Requirements for the Traineeship:
  • Good communication skills
  • Well organised, Reliable and Punctual
  • Ability to work flexibly as part of a team
  • Ability and confidence to work with members of the public

 

About Us:

 

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.  Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

 

The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.  Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham

 

For details of how we use your data please see out privacy notice: Privacy Notice

 

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy.