Tenancy Relations Officer

Tenancy Relations Officer
People and Place

Housing Services

Ref: G7/OL-

Contract: Fixed term until 31st October 2020

Salary: £30507 - £34788 (Grade 7)
Hours: 36.66 per week

Based: Civic Centre, West Street, Oldham, OL1 1UH

Closing Date: Tuesday 9th July 2019 (midnight)

Shortlisting Date: Thursday 11th July 2019
Interview Date: Friday 26th July 2019

Job Description & Person Specification.docx
Oldham Right to Work in the UK.doc

 

Role Overview:

 

Working in the Council’s busy Housing Options service, you will provide an effective, professional service, offering a full range of advice, support and assistance to all customers living in the private rented sector. This will include working with and negotiating on behalf of customers who are at risk of homelessness, and working proactively and assertively with landlords, taking appropriate legal action where required.

 

Key Responsibilities:

           

  • To undertake detailed casework with customers who are threatened with homelessness from the private rented sector. This includes validating notices served by landlords, an assessment of needs and any risks, the production of Personal Housing Plans and consideration of all suitable interventions and potential solutions to prevent homelessness
  • To keep complex case work files and undertake actions in relation to breaches of the Protection of Eviction Act, such as liaison with landlords, including issuing cautions and taking enforcement action where appropriate
  • To provide the Council’s Out of Hours Emergency Housing Service and Cold Weather Provision on a rota basis with other colleagues for all customers
  • To carry out reviews and assurance checks on the decisions and outcomes that are made by the Homelessness Pathway Officers and Apprentices

 

Key Requirements:

 

To succeed in this role you will need as a minimum:

  • Experience of communicating complex legal or contentious information regarding the duties owed to households in a format which is understandable to the audience
  • Ability to work under pressure and independently including the planning and organisation of own workload to achieve targets and meet deadlines including responding to emergencies
  • Knowledge of relevant legislation, case law and policies and procedures e.g. Landlord and Tenant Act, homelessness legislation, Housing Act 1996, Homeless Reduction Action 2017, Protection from Eviction Act, Housing Act 2004, P.A.C.E. Retaliatory Eviction and the Deregulation Act 2015.

 
About Us:

 

For more information about the Oldham Council, please visit: 
https://www.greater.jobs/content/4559/working-for-oldham

 

For details of how we use your data please see our privacy notice: https://www.oldham.gov.uk/downloads/file/4967/employment_privacy_notice_-_oldham_council_10

 

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy.

Location
Oldham Civic Centre
 

Tenancy Relations Officer
People and Place

Housing Services

Ref: G7/OL-

Contract: Fixed term until 31st October 2020

Salary: £30507 - £34788 (Grade 7)
Hours: 36.66 per week

Based: Civic Centre, West Street, Oldham, OL1 1UH

Closing Date: Tuesday 9th July 2019 (midnight)

Shortlisting Date: Thursday 11th July 2019
Interview Date: Friday 26th July 2019

Job Description & Person Specification.docx
Oldham Right to Work in the UK.doc

 

Role Overview:

 

Working in the Council’s busy Housing Options service, you will provide an effective, professional service, offering a full range of advice, support and assistance to all customers living in the private rented sector. This will include working with and negotiating on behalf of customers who are at risk of homelessness, and working proactively and assertively with landlords, taking appropriate legal action where required.

 

Key Responsibilities:

           

  • To undertake detailed casework with customers who are threatened with homelessness from the private rented sector. This includes validating notices served by landlords, an assessment of needs and any risks, the production of Personal Housing Plans and consideration of all suitable interventions and potential solutions to prevent homelessness
  • To keep complex case work files and undertake actions in relation to breaches of the Protection of Eviction Act, such as liaison with landlords, including issuing cautions and taking enforcement action where appropriate
  • To provide the Council’s Out of Hours Emergency Housing Service and Cold Weather Provision on a rota basis with other colleagues for all customers
  • To carry out reviews and assurance checks on the decisions and outcomes that are made by the Homelessness Pathway Officers and Apprentices

 

Key Requirements:

 

To succeed in this role you will need as a minimum:

  • Experience of communicating complex legal or contentious information regarding the duties owed to households in a format which is understandable to the audience
  • Ability to work under pressure and independently including the planning and organisation of own workload to achieve targets and meet deadlines including responding to emergencies
  • Knowledge of relevant legislation, case law and policies and procedures e.g. Landlord and Tenant Act, homelessness legislation, Housing Act 1996, Homeless Reduction Action 2017, Protection from Eviction Act, Housing Act 2004, P.A.C.E. Retaliatory Eviction and the Deregulation Act 2015.

 
About Us:

 

For more information about the Oldham Council, please visit: 
https://www.greater.jobs/content/4559/working-for-oldham

 

For details of how we use your data please see our privacy notice: https://www.oldham.gov.uk/downloads/file/4967/employment_privacy_notice_-_oldham_council_10

 

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy.