Debt Recovery Advisor
Revenues, Benefits

Revenues
Debt Recovery Advisor
Ref:  UNTY/OL-20122
Contract Type: Permanent
Salary: £17.500 to £19.300
Hours: 37.5 per week
Based: Civic Centre, West Street, Oldham, OL1 1UH
Closing date: 23rd August 2018
Shortlisting & Interview Dates: TBC

Role overview

Working within the organisation’s Debt Recovery Team within the Revenues section. You will be responsible for effectively collecting and enforcing payment of Council Tax and Business Rates, to ensure liability debts are promptly and efficiently collected.   

Key responsibilities

  • Proactively negotiate with debtors by outbound/inbound telephone calling, in person, or by written communication, to secure the prompt payment of Council Tax and Business Rates.
  • Actively request and obtain income and work details, and inform debtors who refuse to supply this information of consequences within legislation.
  •  Agree and set-up effective payment plans to ensure payment is made in accordance with the current Recovery guidelines
  • Identify vulnerable customers and making appropriate referrals or support offers
  •  Provide efficient day-to-day administrative support to Enforcement Agents, in person or by telephone, to enable the prompt collection of all Council debts.  

Key Requirements

To succeed in this role you will need as a minimum:

  • In depth knowledge of council tax and business rates regulations and working practices.
  •  Experience in debt recovery telephone cold calling.
  • Ability to prioritise and manage workload effectively
  • Good customer care and interpersonal skills

Oldham Right to Work in the UK.doc

Job Description & Person Spec.doc 

About Us 

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.  Anyone joining the organisation is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Organisation has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.  Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages (link to the greater.jobs blog with the V&Bs) 

To find out more about who we are, what we do and why you should join us please visit our dedicated careers pages where you will also find useful guidance on how best to complete the application form:   http://www.oldham.gov.uk/info/200270/working_at_the_organisation 

For details of how we use your data please see out privacy notice: https://www.oldham.gov.uk/downloads/file/4967/employment_privacy_notice_-_oldham_organisation_10

Location
Oldham Civic Centre
Vacancy Description
 

Revenues
Debt Recovery Advisor
Ref:  UNTY/OL-20122
Contract Type: Permanent
Salary: £17.500 to £19.300
Hours: 37.5 per week
Based: Civic Centre, West Street, Oldham, OL1 1UH
Closing date: 23rd August 2018
Shortlisting & Interview Dates: TBC

Role overview

Working within the organisation’s Debt Recovery Team within the Revenues section. You will be responsible for effectively collecting and enforcing payment of Council Tax and Business Rates, to ensure liability debts are promptly and efficiently collected.   

Key responsibilities

  • Proactively negotiate with debtors by outbound/inbound telephone calling, in person, or by written communication, to secure the prompt payment of Council Tax and Business Rates.
  • Actively request and obtain income and work details, and inform debtors who refuse to supply this information of consequences within legislation.
  •  Agree and set-up effective payment plans to ensure payment is made in accordance with the current Recovery guidelines
  • Identify vulnerable customers and making appropriate referrals or support offers
  •  Provide efficient day-to-day administrative support to Enforcement Agents, in person or by telephone, to enable the prompt collection of all Council debts.  

Key Requirements

To succeed in this role you will need as a minimum:

  • In depth knowledge of council tax and business rates regulations and working practices.
  •  Experience in debt recovery telephone cold calling.
  • Ability to prioritise and manage workload effectively
  • Good customer care and interpersonal skills

Oldham Right to Work in the UK.doc

Job Description & Person Spec.doc 

About Us 

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.  Anyone joining the organisation is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Organisation has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.  Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages (link to the greater.jobs blog with the V&Bs) 

To find out more about who we are, what we do and why you should join us please visit our dedicated careers pages where you will also find useful guidance on how best to complete the application form:   http://www.oldham.gov.uk/info/200270/working_at_the_organisation 

For details of how we use your data please see out privacy notice: https://www.oldham.gov.uk/downloads/file/4967/employment_privacy_notice_-_oldham_organisation_10