This job opportunity is open to applicants of the Get Oldham Working register. The register allows priority access to entry level job opportunities within Oldham Council for Oldham residents who are unemployed. If you are an unemployed Oldham resident and wish to apply for this vacancy, you must first register as part of the scheme. Visit the website to find out how to apply. Once the recruitment and selection procedures have taken place for this position, if there are no successful applicants the job will be re-advertised to Oldham residents only.
Economy, Skills and neighbourhoods
Enterprise and Skills
Economy and Skills
Ref: NMW/OL-12455
Contract Type: Fixed Term
Salary: NMW £6,335 - £11,731 p.a. depending on age
Hours:30 per week
Based: First choice Homes
Closing date: 17th December 2017
The Oldham Council Traineeship Programme
6 month paid fixed term contract
Please note:
To be eligible for the Oldham Traineeship Programme, you must be:
- Have been unemployed for 6 months or more;
- Live in Oldham (Validated by application form)
Please ensure you meet these criteria before you start your application, as if both of the criteria isn’t met you will not be able to secure a place.
You’ll be employed by Oldham Council on a six months fixed–term contract and seconded to First Choice Homes to receive a salary at National Minimum Wage. You will have the opportunity take part in the customer Service Centre, providing a high quality service.
Key responsibilities
To answer calls in a professional and courteous manner.
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To respond to customer queries. Training will be provided in the relevant areas.
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To provide accurate and appropriate information to customers. Training will be provided in the relevant areas.
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To accurately input information onto the relevant IT systems. Training will be provided for the IT systems.
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To make outbound telephone calls to customers and to colleagues in other sections and departments, including assisting in carrying out customer surveys.
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To support teams and FCHO colleagues to communicate with customers.
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To provide customer service support to colleagues.
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Key Requirements
To succeed in this role you will need as a minimum:
- Ability to make decisions in response to customer demand and to follow
- Procedures. (Training will be provided)
- Ability and willingness to challenge negativity and resistance to change within the organisation.
- Entrepreneurial mind-set, driven to improve services and performance with the same care and effort one would apply to their own business.
About Us
To work as part of a team in First Choice Homes Oldham’s Customer Service Centre, providing a quality telephone service.
To deliver a courteous and professional impression of FCHO at all times.