Customer Services Apprentice
Apprenticeship

Customer Services Apprentice
Unity Partnership
Contact Centre

Ref: UNITY/OL-
Contract: Fixed Term Apprenticeship (15 Months)
Salary: £7,265. (pro rata)
Hours: 37.5 per week
Based: Level 11 Civic Centre, West Street, Oldham, OL1 1UT
Closing Date: Tuesday 17th September 2019
Shortlisting & Interview Dates: TBC.

Job Description & Person Specification.doc
Oldham Right to Work in the UK.doc
 
Role Overview: 

The Oldham Council’s Customer Contact Centre is a vibrant environment responsible for dealing with calls from Oldham’s citizens relating to a wide range of services including Council Tax, Payments, Waste Collection, Highways, School Admissions and Housing Benefit and many more. Managed by the Unity partnership, the successful candidate is to provide a first class telephone service to all customers contacting the Council, ensuring that as many enquiries as possible are resolved at the first point of contact to maximise customer satisfaction.

Key Responsibilities:
  • To assist in all Customer Contact Centre activities
  • Answer calls, emails or live chat from customers (citizens) dealing with all queries and providing a world class service.
  • Taking and directing calls from the public.
  • Be able to maintain accurate computerised information systems by inputting, updating and extracting data.
  • Be able to maintain accurate computerised information systems by inputting, updating and extracting data. 

Key Requirements:

To succeed in this role you will need as a minimum:

  • Accountability and decision making when dealing with enquiries
  • Championing the interests of the customer
  • Resilience and energy
  • Ability to cope under pressure 

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough. Anyone joining the Unity Partnership is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

To find out more about who we are, what we do and why you should join us please visit our website https://www.unitypartnership.com/

Location
Oldham Civic Centre
Vacancy Description
 
Customer Services Apprentice
Unity Partnership
Contact Centre

Ref: UNITY/OL-
Contract: Fixed Term Apprenticeship (15 Months)
Salary: £7,265. (pro rata)
Hours: 37.5 per week
Based: Level 11 Civic Centre, West Street, Oldham, OL1 1UT
Closing Date: Tuesday 17th September 2019
Shortlisting & Interview Dates: TBC.

Job Description & Person Specification.doc
Oldham Right to Work in the UK.doc
 
Role Overview: 

The Oldham Council’s Customer Contact Centre is a vibrant environment responsible for dealing with calls from Oldham’s citizens relating to a wide range of services including Council Tax, Payments, Waste Collection, Highways, School Admissions and Housing Benefit and many more. Managed by the Unity partnership, the successful candidate is to provide a first class telephone service to all customers contacting the Council, ensuring that as many enquiries as possible are resolved at the first point of contact to maximise customer satisfaction.

Key Responsibilities:
  • To assist in all Customer Contact Centre activities
  • Answer calls, emails or live chat from customers (citizens) dealing with all queries and providing a world class service.
  • Taking and directing calls from the public.
  • Be able to maintain accurate computerised information systems by inputting, updating and extracting data.
  • Be able to maintain accurate computerised information systems by inputting, updating and extracting data. 

Key Requirements:

To succeed in this role you will need as a minimum:

  • Accountability and decision making when dealing with enquiries
  • Championing the interests of the customer
  • Resilience and energy
  • Ability to cope under pressure 

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough. Anyone joining the Unity Partnership is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

To find out more about who we are, what we do and why you should join us please visit our website https://www.unitypartnership.com/