Customer, Digital, Technology and Transformation
ICT
Ref: G9/OL-91527
Contract Type: Permanent
Salary: £44,428 – £48,474 per annum (Grade 9)
Hours: 36.66 per week
Based: Civic Centre, West Street, Oldham, OL1 1UT
Closing Date: Tuesday 30th April 2024
Job Description & Person Specification.docx
Role Overview:
The Senior Network Infrastructure and Communication Engineer is responsible for leading the design, implementation, and maintenance of complex network and communication infrastructures to ensure optimal performance, reliability, and security. They will work closely with cross-functional teams to identify and resolve network-related issues, provide technical guidance and support, and contribute to developing network strategies and policies. This role is a senior position that provides support and guidance to Network and Communication Engineers.
As a Senior Engineer, you will form part of the Oldham ICT Infrastructure team. This highly skilled collaborative team is formed from a combination of Network, Server and Field Services staff and focuses on the design, implementation, monitoring, maintenance and troubleshooting of infrastructure assets.
Key responsibilities
- Design, develop, and implement scalable network and communication architectures, including LAN, WAN, VoIP, and unified communication solutions.
- Evaluate and recommend network hardware, software, and communication technologies to meet business requirements and industry best practices.
- Collaborate with stakeholders to understand their communication needs and design solutions optimising performance, reliability, and security.
- Work with other infrastructure leads, Architects and the Cyber Security Manager to design and implement network security measures like firewalls, access controls, and encryption protocols.
- Monitor and maintain network and communication infrastructure, including routers, switches, firewalls, voice gateways, and unified communication servers.
- Perform routine maintenance tasks, such as firmware upgrades, patch management, and system backups, ensuring minimal disruption to operations.
- Implement and enforce network and communication security measures, including access controls, encryption, and vulnerability management.
- Provide advanced troubleshooting and problem resolution for network and communication issues, including connectivity, performance, and voice quality problems.
- Collaborate with vendors and service providers to resolve complex technical issues and ensure timely restoration of services.
- Serve as an escalation point for network and communication-related incidents, guiding and supporting first-line Field Service Engineers and Network Infrastructure and Communication Engineers in troubleshooting efforts.
- Conduct root cause analysis of major incidents and proactively identify trends or recurring issues, working with other teams to implement preventive measures.
- Act as a point of escalation for complex or high-priority incidents and ensure timely and effective communication to stakeholders regarding the incident status and resolution progress.
- Collaborate with cross-functional teams, such as system administrators, security analysts, and application developers, to seamlessly integrate network and communication solutions.
- Lead and participate in network and communication-related projects, from planning and implementation to documentation and knowledge transfer.
- Provide technical guidance, mentorship, and training to junior engineers, promoting continuous skill development and knowledge sharing.
- Actively participate in developing and improving procedures, knowledge articles, and documentation to enhance the team's knowledge base.
- Provide as required resource capacity into the Cyber Security Operations Centre during cyber incidents through SecOps management.
- Provide cyber security support by actively monitoring and responding to security incidents, supporting security investigations, and implementing security measures to protect systems and data.
- Stay current with emerging technologies and industry best practices, and provide recommendations for incorporating them into the network/infrastructure operations.
Key Requirements
To succeed in this role, you will need as a minimum:
- A relevant industry certification, such as CCNP Collaboration or CCIE Collaboration (Essential)
- Bachelor's degree in Information Technology, Computer Science, or a related field (Desirable)
- Minimum of 5 years of experience in network and communication engineering, with a focus on designing, implementing, and supporting complex network and unified communication infrastructures. (Essential)
- Previous experience configuring and using Fortinet appliances and solutions (Desirable)
- Strong expertise in network protocols, routing, switching, VoIP, SIP, and unified communication platforms (e.g., Cisco Unified Communications Manager, Microsoft Teams). (Essential)
- Experience with network and communication monitoring tools, quality of service (QoS) configurations, and performance optimisation techniques. (Essential)
- Proficient in designing and implementing network and communication architectures, considering business requirements, scalability, and security. (Essential
Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
This post is subject to a Basic Disclosure from the DBS.
If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council
NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).
Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.
Diversity and Inclusion:
At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.
About Us:
Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough. Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.
The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses. Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham
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