Customer, Digital, Technology and Transformation

ICT

Ref: G8/OL-91526

Contract Type: Permanent

Salary: Grade 8 £40,221 - £44,428 p.a. 

Hours: 36.66 per week

Based: Council Council - Spindles Offices

Closing date: Wednesday 17th April 2024 

Job Description and Person Specification.docx

Role overview

The Network Infrastructure and Communication Engineer works independently and self-reliantly, taking the initiative to implement and maintain network and communication infrastructures.  This autonomy empowers the role holder to make decisions, prioritise tasks, and proactively address challenges.

As an Engineer, you will form part of the Oldham ICT Infrastructure team.  This highly skilled collaborative team is formed from a combination of Network, Server and Field Services staff and focuses on the design, implementation, monitoring, maintenance and troubleshooting of infrastructure assets. 

Key Responsibilities

• Design, implement and support scalable network and communication technologies, including LAN, WAN, VoIP, and unified communication solutions.
• Evaluate and recommend network hardware, software, and communication technologies to meet business requirements and industry best practices.
• Collaborate with stakeholders to understand their communication needs and design solutions optimising performance, reliability, and security.
• Implement network security measures like firewalls, access controls, and encryption protocols.
• Monitor and maintain network and communication infrastructure, including routers, switches, firewalls, voice gateways, and unified communication servers.
• Perform routine maintenance tasks, such as firmware upgrades, patch management, and system backups, ensuring minimal disruption to operations.
• Implement and enforce network and communication security measures, including access controls, encryption, and vulnerability management.
• Provide troubleshooting and problem resolution for network and communication issues, including connectivity, performance, and voice quality problems.
• Collaborate with vendors and service providers to resolve complex technical issues and ensure timely restoration of services.
• Operating with a high level of self-direction, the engineer consistently demonstrates the ability to manage tasks and responsibilities without constant supervision.
• Serve as an escalation point for network and communication-related incidents.
• Provide technical management and operational oversight to guide and support second-line Field Service Engineers in troubleshooting efforts.
• Collaborate with cross-functional teams, such as system administrators, security analysts, and application developers, to seamlessly integrate network and communication solutions.
• Participate in network and communication-related projects, from planning and implementation to documentation and knowledge transfer.
• Liaise with and work in a collaborative and matrix manner with all members of the ICT team as and when the need arises.
• Provide technical guidance, mentorship, and training to junior engineers and apprentices, promoting continuous skill development and knowledge sharing.
• Actively participate in developing and improving procedures, knowledge articles, and documentation to enhance the team's knowledge base.
• Provide as required resource capacity into the Cyber Security Operations Centre during cyber incidents through SecOps management.
• Provide cyber security support by actively monitoring and responding to security incidents, supporting security investigations, and implementing security measures to protect systems and data.
• Stay current with emerging technologies and industry best practices, and provide recommendations for incorporating them into the network/infrastructure operations.
• Assist with liaison and negotiating with suppliers (4th line).
• Will work closely with other Senior Engineers, peers, key customers, and suppliers in the pursuance of maximum efficiency and value for money at all times
• Support Project Manager with resource management, produce statement of works and do regular reviews of software renewals to reduce licences and costs against targets.

Key Requirements

To succeed in this role, you will need as a minimum:

• Bachelor's degree in Information Technology, Computer Science, or a related field or significant relevant experience within a Network supporting role.
• A relevant industry certification, such as CCNA, CCNP Collaboration or CCIE Collaboration
• Minimum of 3 years of experience in network and communication engineering, with a focus on designing, implementing, and supporting complex network and unified communication infrastructures.
• Significant expertise in network protocols, routing, switching, VoIP, SIP, and unified communication platforms (e.g., Cisco Unified Communications Manager, Microsoft Teams).
• Strong understanding of network and communication monitoring tools, troubleshooting methodologies, and incident management.
• Significant experience with network security measures, including firewalls, VPNs, and access control mechanisms.

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

This post is subject to a Basic Disclosure from the DBS. 

If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council

NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).

Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.