People and Place
Children's Social Care and Early Help
Ref: G4/OL-91798
Contract Type: Full time permanent post
Salary: £26,421 - £28,770 per annum
Hours: 36.66 per week
Based: Oldham Council, West Street, Oldham, OL1 1UT
Closing date: Wednesday 24th April 2024
Interview date: TBCInformal Enquiries: Kelly Duckworth, Team Manager
Email: kelly.duckworth@oldham.gov.uk
Job Description and Person Specification.docx
Service Overview
In Oldham we have high aspirations to achieve the very best outcomes for children and their families and to sustain them in their communities to reach their aspirations. We aim to ensure that all children and young people grow up in a safe and secure environment which meets their diverse needs and in which they can thrive. Our approach is to develop children and families’ strengths and resilience, and ensure a person-centered approach, both as a Council and as an inter-agency partnership.
We are looking for an experienced, dynamic, and highly motivated Customer Support Officer to join our Children’s Duty and Advice team. Oldham, is proud to be an integrated offer for Targeted Early Help and Children’s Social Care, ensuring we offer a consistent pathway for children who have support and safeguard needs.
Here’s the role.
We are seeking a highly motivated and passionate customer support officer to join an integrated team, where everyone is valued for their skills and contribution in the Duty and Advice teams. The appointed person will receive and process all incoming calls and correspondence to the team, liaising with members of the public and professionals. Patience, time, and a professional approach is required in response to families who can be at a point of crisis when contacting the Duty and Advice team. The successful candidate will need to be competent in seeking clear and accurate information so that they can progress calls to the relevant person/service, making an initial view of the detail and allocating the call appropriately. Efficiency in accessing and inputting into the Children’s electronic systems is essential, adhering to GDPR and relevant Privacy notices. This will include use of Excel, and other documents associated with the collation and use of data.
We are a fast-paced team, where demand is unpredictable. The successful candidate needs to be confident in communication, able to prioritise tasks and ensure daily business needs are met. You will be required to adapt to demand and be prepared to produce system data for senior leadership often at very short notice. Support for the team, in accessing and managing the electronic system is required to ensure systems, are up to date and accurate.
What do our Customer Support workers like most about working for us?
- A supportive and enabling workplace.
- An Employment Assistance Scheme that provides 24 hours access to advice and support.
- Fit for Oldham Scheme which offers free health and fitness opportunities.
What’s different about working in Oldham?
We work with one of the most diverse communities of any local authority in the country and this is reflected within our workforce which we believe is one of our greatest strengths. The life experiences and challenges facing our children and families are incredibly varied and require an inclusive response which recognises the family’s unique strengths and works with them to achieve solutions.
Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
This post is subject to an Enhanced Disclosure from the DBS (and a Certificate of Good Conduct where you have lived abroad for 12 months or more in the last 10 years).
The successful applicant will be required to register to the DBS Update Service to enable the Council to undertake rechecks throughout your employment. The cost to register is £13 and can be claimed back upon commencement to the role but will not be refunded if you do not accept the offer of employment.
If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working - Get Oldham Working registration form - Oldham Council
NB. - Any candidate that meets the criteria of our Guaranteed Assessment Scheme and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).
Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.
Diversity and Inclusion
At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.
About Us
Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough. Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.
The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses. Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham
Please also visit our Leading Oldham website.
For details of how we use your data please see our Privacy Notice
This opportunity is open to internal and external applicants and registered applications of the Get Oldham Working scheme. However, where a meaningful shortlist can be drawn from internal applications in the first instance, and residents of Oldham subsequently, these applicants shall be given priority access to the vacancy in line with the Council’s Recruitment and Selection Policy.
Please state if you are an Oldham Resident or Registered to the Get Oldham Working Scheme in the Knowledge and Experience section of your application form.
Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy.